We at ANZA are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely happy with your purchase, we offer a hassle-free return policy that includes the following terms:
30-Day Returns: You can return an item for a full refund within 30 days from the date of purchase.
Original Packaging: The item must be in its original packaging, unused, and in the same condition as when you received it.
Damages and Wrong Items: If the product is damaged or you received the wrong item, please communicate this to us. Please send an email to hello@liveanza.com to start the return process.
Return Approval Process: If your return is accepted, ANZA will provide a shipping label for the returned product.
Requesting a Return: Items returned only after first requesting a return will be accepted. You must contact us to initiate the return process before returning the item.
Items Not Eligible for Return/Refund: Opened products, products not in their original packaging, merchandise from our shop, and gift cards are not eligible for return or refund.
We hope that these terms provide clear guidance on our return policy. Please do not hesitate to contact us if you have any further questions or need assistance with a return.
Thank you for choosing ANZA!